Branch Banker

JOB FUNCTION: To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs.

 

JOB DUTIES:

  • Provide and perform Teller duties in an accurate and efficient manner.
  • Assist with daily ATM and vault duties and responsibilities.
  • Provide outstanding branch customer service on the platform.
  • Provide error resolution and prompt efficient customer service.
  • Solicit and cross sell bank products and services.
  • Open, service and close all types of personal and commercial accounts.
  • Apply established procedures and policy.
  • Encourage and contribute to a team atmosphere.  Assist other staff members in their daily activities.
  • All other duties as may be warranted or required.

 

JOB EXPECTATIONS:

  • A strong desire to provide superior customer service.
  • Complete accurate documentation of all deposit and loan account processing
  • Actively engage and assist customers on the teller line or platform as needed
  • Excellent product knowledge
  • Maintain professional appearance and conduct.
  • Proactively engage in ongoing Compliance training and procedure review.
  • Strong communication and interaction with Artisans’ Bank associates, especially with branch manager and staff.
  • Ability to stand for extended periods.
  • Adherence to corporate policies, procedures, and regulatory banking requirements. Completes all required training. Actively communicates matters of potential audit or compliance risk.

 

JOB QUALIFICATIONS:

  • Previous cash handling experience required. 
  • Banking experience preferred.
  • High School diploma required. Additional college level courses or E-Learning seminars helpful.
  • Well-developed computer skills.
  • Strong organizational, and communications skills, both oral and written.
  • Ability to deal pleasantly and professionally with both customers and bank associates on assignments, and ability to respond well to daily change.
  • Good attendance with ability to work a flexible weekly schedule and 2-3 Saturdays per month are required.