Branch and Digital Security
At Artisans' Bank, we understand how important it is to keep your financial information and assets safe. That's why we implement comprehensive security measures for banking, combining advanced technology, vigilant monitoring, and secure in-branch protocols. Our commitment ensures you can bank with confidence, knowing your security is always our top priority.
Branch Security Measures
To protect our customers against fraud, Artisans’ Bank has implemented new security measures. This rollout is scheduled for April 7, 2025, in select branches. Moving forward, these measures will then be introduced at our remaining branches in stages.
These measures may include the use of One-Time Password protection for specific transactions.
Thank you for your patience.
Mobile Device Security
If you use a smart phone (Android, iPhone), tablet (iPad, Android), or other mobile device, consider taking some or all of the following precautions:
- Avoid storing confidential or otherwise sensitive passwords, bank accounts, or credit card numbers, etc. on a mobile device, because it is more likely to be lost or stolen than a computer. If you do choose to store such information on your device, make sure you use an application that encrypts the information, and choose a strong password.
- Keep your device software up to date. Apply application and operating system updates when they are released. Uninstall unused applications.
- Back up the information on your device, or make sure that it's synced with online services. Be sure you understand what information is synced automatically and what information has to be backed up manually, and plan accordingly.
- Set a PIN, password, or security pattern on the device, and configure the device to require it to be entered after a certain period of inactivity (e.g., 5 minutes). Some devices also offer a feature that will erase the information on the device if someone makes repeated attempts to unlock it using the wrong password. If you choose to enable this feature, make sure you have backups!
- Be careful about the information you keep in text messages. Even if you don't have a smart phone with Internet capabilities, it's possible to get important information, or even new passwords and access codes, "texted" to your cell. Delete text messages that contain sensitive information.
- Only install apps from official app stores, and check online reviews to get a sense of the developer's credibility. Some apps can host malware that will expose your sensitive information. Turn off Wi-Fi and Bluetooth if you are not using them. When using Wi-Fi, make sure you are connecting to a known and trusted network.
ATM Safety
- Plan your visits to the ATM during daytime hours, rather than after dark.
- Choose an ATM location that is in a busy public place.
- Keep the lowest possible transaction limit for your ATM card.
- Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount.
- If at all possible, take a friend along who can watch the surroundings while you are conducting the transaction.
- Pre-plan your transaction and don't spend too much time at the machine.
- When making a withdrawal, quickly place the money in your purse or wallet and leave as soon as you complete your transaction.
- Watch out for suspicious looking people waiting around an ATM. They may not be customers. If someone offers to let you go ahead of them, decline politely and leave.
- When visiting a drive-through ATM, keep your doors locked and be prepared to drive away quickly. If anyone approaches your car on foot, roll up your window and drive off.
- If you have not yet completed your transaction and you are approached by a suspicious person, press the CANCEL button and leave quickly. Keep your PIN in a safe place and never give your PIN to anyone.
Be Alert, Keep Safe
< Back
Let's do something great. TOGETHER!
At Artisans' Bank, we're passionate about enhancing our communities and uplifting each other, creating a supportive environment where we all thrive together!