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Floating Branch Banker

Job Description

 

POSITION:                           Floating Branch Banker

PAY GRADE:                        05/06

DEPARTMENT:                  Retail Administration

SUPERVISOR:                    Branch Manager

 

JOB FUNCTION:  

To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs. Float to various branch locations as needed.


JOB DUTIES:

  • Provide and perform Teller duties in an accurate and efficient manner.
  • Provide outstanding branch customer service on the platform by:
    • Providing error resolution and prompt, efficient customer service.
    • Soliciting and cross-selling bank products and services.
    • Opening, servicing, and closing all types of personal or commercial accounts.
    • Applying established procedures and policy.
  • Encourage and contribute to a team atmosphere; Assist other staff members in their daily activities.
  • All other duties as may be warranted or required.                                                                                                                     

JOB EXPECTATIONS:

  • A strong desire to provide superior customer service.
  • Complete accurate documentation of all deposit and loan account processing.
  • Actively engage and assist customers on the teller line or platform as needed.
  • Excellent product knowledge.
  • Maintain professional appearance and conduct.
  • Proactively engage in ongoing compliance training and procedure review.
  • Strong communication and interaction with Artisans’ Bank associates, especially with the Branch Manager and Staff.
  • Ability to stand for extended periods.
  • Adhere to corporate policies, procedures, and regulatory banking requirements. Complete all required training. Actively communicate matters of potential audit or compliance risk.
 
EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace
SKILLS AND ABILITIES:
Demonstrate strong motivational, time management, multi-tasking, problem-solving, presentation, and organizational skills. Ability to be detail oriented and work independently.
•Knowledge of Jack Henry Silverlake software systems preferred.
•Knowledge of AvidXchange AP/Prepaids/Fixed Assets preferred.

COMPUTER SKILLS:
Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.

CUSTOMER SERVICE SKILLS:
Strong interpersonal skills to foster teamwork and create positive connections with customers. Establish and meet goals to increase efficiency and improve customer service.

MINIMUM EDUCATION AND EXPERIENCE:
Associate degree (A.A.) or equivalent from a two-year College or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
PHYSICAL DEMANDS: 
 
The physical demands described below must be met by an employee to successfully perform the essential functions of this job.
 
  • Required to sit for prolonged periods.
  • Required to stand for intermittent periods of time.
  • Dexterity sufficient to use hands to tap, grasp, or toggle.
  • Required to walk, reach with hands and arms, push items overhead
  • Required to talk, hear, see, read, and write.
  • Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
  • This position requires occasional lifting and moving of 25 lbs.
























Disability Accommodations Statement: The Artisans' Bank workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Artisans' Bank Career Opportunity website or submission process, please call 302-658-6881 and ask for Human Resources or contact the HR Department via email.
 
Equal Employment Opportunity (EEO): Artisans' Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other categories protected by law.

 

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