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Branch Manager

Job Description

 

POSITION:                           Branch Manager I

PAY GRADE:                        21

DEPARTMENT:                  Retail 

SUPERVISOR:                    VP/Area & Branch Manager

 

JOB SUMMARY:  

The Branch Manager is responsible for the overall success of the branch, the leadership, operational oversight, and business development within the assigned Branch market location. This position plays a vital role in delivering superior service, deepening client relationships, growing core deposits, loans, and ensuring regulatory compliance. The Branch Manager leads a small team of branch bankers and relationship bankers, promoting a culture of accountability, service excellence, community engagement, a team atmosphere, and achievement of performance goals.
 

ESSENTIAL FUNCTIONS:

Position Specific:
  • Demonstrate knowledge and understanding of sales culture and sales management.
    • Drive the implementation of branch-level sales strategies to grow deposits, loans, and non-interest income.
    • Analyze branch performance metrics and adjust tactics as needed to meet goals.
  • Develop sales activities to increase branch deposits, fee income, and loan growth.
    • Conduct regular meetings and activity reviews with team members.
    • Promote effective referrals to consumer and commercial lending.
  • Solicit and cross-sell both Bank and affiliated products and services, both in the branch and in the branch’s market.
    • Make regular outbound business development calls and participate in community networking opportunities.
    • Partner with marketing and senior leadership to promote the Bank within the local market area.
  • Ensure development and maintenance of superior customer service.
    • Monitor customer interactions and feedback, taking swift action on service issues.
    • Model relationship-building behavior and ensure the team consistently delivers exceptional customer service.
  • Participate in the development and delivery of Retail policies and procedures, including writing and testing procedures.
    • Identify operational pain points and recommend solutions to enhance efficiency and compliance.
  • Coordinate audit, security and emergency procedures.
    • Conduct periodic branch risk assessments and ensure staff readiness for audit or regulatory review.
People Management:
  • Train, supervise, and coach branch and Retail personnel.
    • Onboard new hires with role-specific training, shadowing, and setting performance expectations.
    • Maintain bank policies and coordinate with HR on performance documentation.
  • Build skills and encourage personnel progression.
    • Conduct regular coaching sessions and establish professional development plans for each member.
    • Identify internal talent for succession planning or promotional opportunities.
  • Create/maintain a team atmosphere.
    • Promote a culture of accountability, inclusion, and shared success (team atmosphere).
    • Celebrate achievements and foster open communication across the team.
  • Exercise administrative authority over branch sales, operations, and training.
    • Manage Branch scheduling, PTO approvals, and time sheet verification.
    • Oversee team compliance with sales practices, policies, and risk.
    • Coordinate with Branch Administration on coverage needs and scheduling.
 
Compliance:
  • Adhere to corporate policies, procedures, and regulatory banking requirements.
    • Ensure full compliance with BSA/AML, CRA, Reg E, Reg CC, Reg D and other applicable regulations.
    • Maintain documentation and records to meet audit and retention schedules.
  • Complete all required training.
    • Stay up to date with assigned training modules, practice and procedures, security and other operational trainings.
    • Ensure that all team members complete the required compliance, security, practice and procedures and other assigned trainings in a timely manner.
  • Actively communicate matters of potential audit or compliance risk.
    • Identify, document, and escalate risks of suspicious activity to appropriate internal teams.
    • Participate in internal audits and support corrective action planning as needed.
 
Performs other duties as requested by Management
 
EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace
SKILLS AND ABILITIES:
Demonstrate strong motivational, time management, multi-tasking, problem-solving, presentation and organizational skills. Ability to be detail oriented. Strong interpersonal skills to foster teamwork and customer trust.

COMPUTER SKILLS:
Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. Intermediate proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Ability to learn and navigate bank operating platforms.

CUSTOMER SERVICE SKILLS:
Strong interpersonal skills to foster teamwork and create positive connections with customers. Establish and meet goals to increase efficiency and improve customer service. Ability to establish goals that increase team efficiency and improve the customer experience. Demonstrate active listening, empathy, and professionalism in all customer interactions. Guide team members in handling escalations and resolutions.

MINIMUM EDUCATION AND EXPERIENCE:
High School diploma or general education degree (GED) and minimum three years of experience in retail banking, including at least one year of supervisory or leadership experience.
 
REQUIRED CERTIFICATES/REGISTRATIONS:
N/A

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed written or verbal instructions. Ability to manage problems with limited information using sound judgement.
PHYSICAL DEMANDS: 
 
The physical demands described below must be met by an employee to successfully perform the essential functions of this job.
 
  • Required to stand for periods of time.
  • Required to sit for prolonged periods.
  • Manual dexterity sufficient to reach/handle items and work with fingers.
  • Required to walk, reach with hands and arms, push items.
  • Required to talk, hear, read and write.
  • Required see close, distance, color, peripheral, depth perception, and ability to focus.
  • This position requires occasional lifting and moving of 10 lbs.
  • This position requires working occasional Saturdays.
  • This position requires limited work outside of regular hours to attend meetings, professional activities and community events.
























Disability Accommodations Statement: The Artisans' Bank workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Artisans' Bank Career Opportunity website or submission process, please call 302-658-6881 and ask for Human Resources or contact the HR Department via email.
 
Equal Employment Opportunity (EEO): Artisans' Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other categories protected by law.

 

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