POSITION:                          Loan Operations Representative III

PAY GRADE:                       To be determined based on experience

DEPARTMENT:                   Loan Operations

SUPERVISOR:                     Loan Operations Manager

JOB SUMMARY:
Primary responsibility for the data entry of loan operation activity while providing customer service. Data entry incudes reading and comprehending legal documents to determine the required input and recordation. Work closely with other financial institutions regarding loan participations including calculating and preparing remittances and remittance requests. Work closely with loan origination departments, Commercial Loan Administration department, and workout department.
ESSENTIAL FUNCTIONS:

Position Specific:
•Read legal documents to analyze required data to input into loan system.
•Book new loans, modifications, renewals, and monetary transactions.
•Record legal documents.
•Prepare and mail paid off paperwork.
•Prepare loan participation information including remittance reports.
•Complete accounts payable for disbursing taxes and insurance due.
•Prepare loan reconcilements and follow-up on clearing outstanding items.
•Work daily exception reports and make necessary adjustments.
•Organize loan folders, scanning documents, and responsible for file room.

Collaboration:
•Provide customer service via phone and written communication.
•Send or request monies with other financial institutions.
•Oversee insurance tracking between core system and third-party vendor.
•Backup level 1 & 2 Operations Representative by placing files and paperwork into boxes for offsite storage.

Technical Skills:
•Calculate accuracy of remittance figures.
•Perform and analyze escrow analysis.
•Use third party vendor, CoreLogic, to manage tax bill solicitation.

Compliance:
•Adhere to corporate policies, procedures, and regulatory banking requirements.
•Complete all required training.
•Actively communicate matters of potential audit or compliance risk.

Skills and Abilities: Demonstrate strong motivational, time management, multi-tasking, problem-solving, presentation and organizational skills. Ability to be detail oriented.

Computer Skills: Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.

Customer Service Skills: Strong interpersonal skills to foster teamwork and create positive connections with customers. Establish and meet goals to increase efficiency improving customer service.

Minimum Education and Experience: Fifth Year College or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Required Certificates/Registrations:

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical  Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form

Physical Capabilities: The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.