Branch Banker/Drive Up Teller - Dover, Delaware

 

HOURS: M-TH 10:00-5:45, F 10:00-6:15

JOB FUNCTION:       To deliver superior customer service to new and existing clients in a professional and informative manner. Solicit new business and help build relationships with customers by connecting them with team members who can help them address their financial needs.


JOB DUTIES:

  • Provide and perform Teller duties in an accurate and efficient manner.
    • Assist with daily ATM and vault duties and responsibilities.
  • Provide outstanding branch customer service on the platform by:
    • Providing error resolution and prompt efficient customer service.
    • Soliciting and cross-selling bank products and services.
    • Opening, servicing and closing all types of personal or commercial accounts.
    • Applying established procedures and policy.
    • Encourage and contribute to a team atmosphere; assist other staff members in their daily activities.
    • All other duties as may be warranted or required.

                                                                                                                                               

JOB EXPECTATIONS:


  • Complete accurate documentation of all deposit and loan account processing.
  • Actively engage and assist customers on the teller line or platform as needed.
  • Excellent product knowledge.
  • Maintain professional appearance and conduct.
  • Proactively engage in ongoing compliance training and procedure review.
  • Ability to deal pleasantly and professionally with both customers and bank employees.
  • Ability to respond well to daily change.
  • Adherence to corporate policies, procedures, and regulatory banking requirements. Completes all required training. Actively communicates matters of potential audit or compliance risk.


JOB QUALIFICATIONS:


  • High School diploma required. Additional college level courses or E-Learning seminars helpful.
  • Previous cash handling experience required.
  • Previous retail sales or banking experience preferred.
  • Well-developed computer skills.
  • Strong oral and written communications skills.
  • Proven ability for attention to detail.
  • Ability to work a flexible weekly schedule and 2 – 3 Saturdays per month required.
  • Required to sit and stand for prolonged periods of time.
  • Dexterity is mandatory for frequent use of hands and fingers.
  • Required to walk, reach, push, occasionally climb or balance, stoop, kneel or crouch.
  • Required to talk, hear, see, read and write.
  • Required to have close vision and distant vision, depth perception and ability to adjust focus.

 
FLSA: nonexempt


EOE/Minorities/Females/Disability/Vet/Drug-Free Workplace