POSITION:                            Bank Fraud Analyst 

PAY GRADE:                         10

DEPARTMENT:                    Control Division

SUPERVISOR:                      VP Security & Loss Prevention 

JOB SUMMARY:

The primary function of the Bank Fraud Analyst is to review, analyze, research, and identify potential and real-time fraud incidents and allegations involving new or existing accounts including debit card fraud and money laundering/terrorist financing activity. The lead anti-fraud analyst will be responsible for the execution of the Bank’s debit card fraud monitoring program and provide support for the Bank’s BSA/AML/CFT and loss prevention programs. The analyst will be the debit card fraud subject matter expert for the Bank, working under the leadership of the Control Division.

ESSENTIAL FUNCTIONS:

Position Specific:

· Responsible for ensuring card-related fraud losses remain within approved benchmarks. Monitor industry and peer fraud data to ensure benchmarks align with peer performance. Suggest changes to benchmarks as applicable.

· Develop sophisticated card rules targeted to transaction types with the highest risk of loss, such as card not present, cross border, force-post, pin-less, test, fallback, and tokenized transactions.

· Monitor the performance of card fraud rules, ensuring rules effectively prevent fraud while maintaining a low false-positive ratio, with real-time rules.

· Review daily incoming card fraud disputes to identify emerging threats.

· Analyze recoverable versus non-recoverable fraud transactions to improve recoveries.

· Responsible for account/transaction monitoring using various reports and the Bank’s Yellow Hammer Fraud Detection and BSA software. Report suspicious activity to the BSA Officer and make appropriate recommendations for such.

· Maintain expertise in all aspects of the Falcon and Visa Risk Manager systems.

· Periodically walk through the cardholder experience to ensure customer notifications and the system are intuitive and perform as expected.

Collaboration:

· Work with the Fraud Prevention Team daily to identify and research incidents and allegations involving new or existing accounts and interact with other departments, companies, or local, state, and federal authorities when required.

· Collaborate with the BSA Officer to develop and refine rules that do not meet false-positive ratio requirements and in immediate response to incoming disputes.

· Provide additional support for the Bank’s use of the Financial Crimes Defender application and support the BSA Officer by working on assigned cases and disputes.

· Communicate with merchants and cardholders to ensure account safety and prevent loss.

· Develop and maintain peer contacts within the industry.

· Participate in proactive team efforts to achieve departmental and company goals.

Compliance:

· Adhere to corporate policies, procedures, and regulatory banking requirements.

· Complete all required training.

· Actively communicate matters of potential audit or compliance risk.

Performs other duties as requested by Management

SKILLS AND ABILITIES: Ability to understand assignments and complete work independently without requests for repeated direction. Handle multiple tasks simultaneously.

COMPUTER SKILLS: Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheets, graphics, etc.

CUSTOMER SERVICE SKILLS: Strong interpersonal skills to foster teamwork and create positive connections with customers. Establish and meet goals to increase efficiency and improve customer service.

MINIMUM EDUCATION AND EXPERIENCE: Associate degree (A. A.) or equivalent from a two-year College or technical school; or one and a half to two-year related experience and/or training in a financial institution or fintech environment; or equivalent combination of education and experience.

REQUIRED CERTIFICATES/REGISTRATIONS: Bank Fraud Certification recommended.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to define problems collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.